Below are answers to the most common questions about ordering, production, shipping and care. If you need further help, please use the Contact page (form / email / phone / WhatsApp).
Ordering & Measurements
Q — How do I order a garment?
A — All garments are bespoke and made to order. To place an order:
- Browse the seasonal collection (e.g., FW2025).
- Click Order Now on the chosen item.
- Upload your measurements in the checkout form.
- We will contact you soon to confirm every detail and arrange the payment for your bespoke piece.
- Production begins only after payment and measurement submission.
Q — Are standard sizes available?
A — At launch our pieces are bespoke and produced to the measurements you provide. We do not hold standard-size stock for made-to-order garments. Some items are available in a one-size option. These are ready to ship and can be ordered immediately.
Q — Can I change or cancel my order?
A — Please check everything carefully before submitting. Once your order is placed and paid, changes or cancellations are not possible.
Q — Who is responsible for measurement accuracy?
A — Customers are fully responsible for the accuracy of submitted measurements. Double check all numbers before upload — we cannot accept returns for incorrect measurements.
- Bust — Wrap the tape around the fullest part of your chest. Keep it straight and snug,
not tight. - Waist — Measure around the narrowest point of your waistline (usually above the belly
button). - Hips — Measure around the widest part of your hips and seat.
- Shoulder Width — From the edge of one shoulder bone across the back to the other.
- Sleeve Length — From the top of the shoulder seam down to the wrist bone. Keep the
arm relaxed. - Total Length — From the top of the shoulder (near the neck) down to the desired
hemline. For the bottom piece, from the waist down to the desired length.
Short instruction:
- Use a soft measuring tape.
- Stand straight but relaxed.
- Ask someone to help for shoulder and sleeve measurements.
- Double-check each number before submitting.
Production & Timelines
Q — How long does production take?
A — Production times vary by category:
- Fashion (domestic — Iran): Production + shipping = 4–8 days.
- Fashion (international): Production + shipping = 20–30 business days (Middle East, Canada & USA, Europe — flat-rate shipping by region).
- Home — Accessories (non-consumable): Shipped within Iran only.
- Home — Furniture (wood & fabric): Production + shipping = 30-40 business days (Iran only).
No international shipping for furniture at this time.
Q — Why are production times longer for international orders?
A — International orders include additional processing, export paperwork and longer courier transit times; allow 20–30 business days.
Shipping, Duties & Delays
Q — How do I choose the correct boutique on the website?
A — At the top of the site you’ll be asked to select your shipping country:
- Iran Boutique — For deliveries inside Iran.
- Global Boutique — For international deliveries.
Choose the boutique that matches your shipping address to see correct shipping options and currency.
Q — Who pays customs duties, taxes or import fees?
A — For international orders, all local customs duties, are the buyer’s responsibility. All prices include taxes and shipping costs.
Q — What about delivery delays?
A — Delivery estimates may be affected by customs inspections, natural disasters, geopolitical issues, or other unforeseen events. We’ll keep you informed if any significant delay occurs.
Q — Will I receive tracking information?
A — Yes — once your order is dispatched you will receive a shipping confirmation with a
tracking number.
Returns, Exchanges & Defects
Q — Can I return or exchange my item?
A — No. Due to the bespoke, made-to-order nature of our products, we do not accept returns or exchanges.
Q — I received an item that appears damaged or has a production defect — what should
I do?
A — Contact us immediately via the Contact page with order number and clear photos. We will review the case and respond promptly. (Please include images of the issue and packaging.)
Payments & Security
Q — When is payment required?
A — Full payment is required after contacting you to confirm every detail. We will arrange the payment for your bespoke piece. Production begins only after payment and measurement submission.
Q — Is my payment secure?
A — Payments are processed via the secure methods like PayPal or Bank e-transfer.
Limited Editions & Drops
Q — How often do you release collections?
A — Collections are released twice a year. Each seasonal drop is limited: initially we release curated capsule, typically some home pieces and some wardrobe pieces per season.
Q — What happens if an item sells out?
A — Iconic limited-edition pieces are produced in small quantities. Once sold out they are not
immediately reproduced. Subscribe to the newsletter for VIP preview and restock notices (if
any).
Materials, Quality & Care
Q — What materials do you use?
A — We prioritize high-quality, often natural materials chosen for longevity and aesthetic. We follow a sustainable, intentional approach in sourcing and production.
Q — Why might fabric or wood vary in color or texture?
A — Natural materials can show slight variations in texture or shade; these are normal and not
considered defects.
Q — Care instructions
- Follow the garment label (paper tag) for cleaning instructions; many pieces require gentle care or professional cleaning.
- For wooden furniture: avoid excessive moisture, clean with a soft, dry cloth, and keep out of direct, prolonged sunlight.
- Specific care notes are provided with each item. Also the care instruction is available in our website product section.
Website, Language & Contact
Q — What language options are available on the website?
A — The site supports Farsi and English. Choose your preferred language at the top of the site.
Q — How do I contact customer service?
A — Use the Contact page to submit the form, or reach us via the email / phone / WhatsApp
listed there. For order-specific questions include your order number and screenshots when relevant.
Q — How can I stay informed about new drops and VIP access?
A — Subscribe to our newsletter on the homepage. Subscribers receive previews, early access
to limited drops, and behind-the-scenes content.